LS T4 Lead

location_on ECI India - Bangalore
business_center · Full-time · Intermediate

Description

ECI is looking for a T4 Lead Engineer to join our LS team 

Responsibilities

  • Daily interactions with Internal and External Customers on Issues/Status/RCA
  • Recreate or provide support to customer facing teams in reproducing the issue post analysis of the logs
  • Understand the customer issue completely and debug the issue by Code walk through, Log analysis, enabling traces
  • Work on Bugs/Feature requests derived out of Customer issues logged in Bug Management tool and update the status
  • Update status over Email/Phone/Communicator/Wikis periodically and proactively, to keep the stakeholders aware of the progress
  • Extend support to T3 team to collect logs/enable traces and isolate the issues during
  • Maintenance Windows/Upgrade cycles during odd hours based on customer demand

Requirements

  • B.E. / B. tech in Computer Science or Electronics and Communication
  • 5-8 years Hands on experience working in networking/telecom domain based Product Company
  • Hands on Development/Debugging experience in Networking Management Systems
  • Familiar with features in Tunnels, Services and Fault Management domain
  • Familiar with MPLS-TP & IP-MPLS modules and applications
  • Should have hands on experience with C/C++ and Java (preferable)
  • Technical leader who can provide customer support for Network Management Systems
  • Knowledge on File Management tools (like Perforce, CVS) and Bug Management tools (like JIRA) is needed
  • Experience in scripting languages and in working with Databases/WebLogic and J2EE
  • Should work independently, and must be a quick learner. Have good oral and communication skills
  • Should be always willing to play individual contributor role and in parallel guide the team members in completing their tasks.
  • Passion to handle/solve multiple critical customer issues on high priority
  • Customer-centric attitude is a must
  • Experience in working with remote teams in different time-zones
  • Module Lead/Tech Lead experience is a plus

Apply for this position