Transport Network Customer Support Engineer

location_on Ribbon-ECI Florida
business_center · Full-time · Intermediate


Ribbon - ECI is looking for a Transport Network Customer Support Engineer to join our Portfolio Division 

***The position is located in South Florida, USA


  • ´╗┐Provide high quality technical support to customers via telephone, remote connection and on customer site as required
  • In depth configuration and troubleshooting of Layer-2, Layer-3, IP/MPLS networks including optical networking interfaces utilizing industry standard test equipment
  • Interface with Tier 3 support teams at ECI R&D centers when necessary to resolve hardware and software problems
  • Perform equipment and network management SW upgrades
  • Provide technical support for ECI Telecom Field Engineers
  • Provide semi-formal training classes as well as OJT to Customers as required


  • Strong background and hands-on experience in the configuration, operation and testing of Layer-2/3 and IP/MPLS networks with optical transport interfaces
  • In-depth knowledge of data protocols (examples: BGP, OSPF, ISIS, RSVP, etc)
  • Familiarity with data services (EPL, EVPL, EPLAN, EVPLAN, CES and VRF)
  • Excellent verbal and written communication skills, problem solving, project planning, and time management skills
  • Familiarity with Network Management Systems (NMS)
  • Experience with Unix and Linux operating systems
  • Knowledge of SNMP functionality and configuration including use of MIB browser applications
  • Solid understanding of optical networks (SONET/SDH, OTN, DWDM).
  • Ability to travel when required

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